FAQ - Frequently Asked Questions

We provide quality Gourmet Gift Baskets and Gift Hampers Australia-wide.

What is the cut-off time for me to place my order?

For Same-day Fresh Flower And Gift Basket Deliveries Monday to Friday
For fresh flowers same day delivery by a Grumleys Gifts Network Florist is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

For same day delivery of gifts please view the product specific delivery information on the enlarge page of each product and also in the yellow box under the product on the order page.

Same day delivery of flowers by a Grumleys Gifts Florist is guaranteed throughout the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Can my order be delivered on weekends and/or public holidays?

For Same-day Fresh Flower And Gift Basket Deliveries
Fresh flowers can be delivered on a Satruday throughout most of Australia, New Zealand, United Kingdom and Republic of Ireland if the order is received before 10am in the recipients time zone - Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact HQ to confirm delivery details.

Sunday delivery for flowers is generally not available in any country. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Grumleys Gifts Network.

As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day – without notice to the customer. A list of public holidays can be found here.

Gift products can not be delivered on Saturday or Sunday, or public holidays. Orders received over the weekend or on public holidays will be dispatched on Monday or next available working day.

Please note: Deliveries to remote or difficult delivery areas may take longer.

International Delivery
Grumleys Gifts- as a division of Petals Network can deliver flowers to over 70 countries worldwide. For a full list of prices and countries serviced please go to www.petals.com.au

Our gift range is currently only available in Australia, If there is an item you would particularly like to send overseas please contact HQ and we can advise if it would be possible and at what cost.

Can I request a specific delivery time (eg. morning or afternoon) for my order?

Grumleys can not guarantee any specific delivery times for Gift Baskets and Gift delivery. Our suppliers use 3rd party courier services such as Australian Air Express Couriers and are only given a guarantee of a delivery date not time. You can track the progress of your delivery by contacting the courier service with your consignment number – which can be obtained from HQ.

Delivery Outside Business Hours
As most deliveries are made using courier services, generally deliveries can only be made during business hours (9am-5pm). If you require delivery outside of business hours please contact HQ to see if it can be arranged- additional charges may apply.

Will additional charges ever apply to my order?

Charges in addition to standard delivery and handling fees may apply to some orders.

If an order has to be re-delivered due to (for example) recipient not at delivery address or wrong delivery details, an additional delivery charge will be incurred. This amount varies depending on the product you have sent.

Deliveries to remote or difficult delivery areas may also incur additional charges.

Please note that in the event of additional charges applying, Grumleys Gifts will contact the purchasing customer to notify them of any changes to their purchase price.

How can I be sure that my credit card details are secure when purchasing online through Grumleys Gifts?

Grumleys Gifts Network takes the security of our customers' credit cards very seriously.

All Grumleys Gifts sites are secured using a Thawte Digital Certificate. This ensures that all information you send online to us will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form.

Certificate technology allows us to decrypt the information, and view it in plain text form. You can view a web site's digital certificate directly: Click on the gold padlock on the bottom left of the screen to bring up details of the SSL certificate.

As an added security measure Grumleys do not store or receive your credit card information from the bank.

More FAQ's are available at Grumleys